Backed by psychology. Built with hospo in mind.
Hospo in Mind is a purpose-built mental health initiative created to support the people behind Australia’s hospitality industry.
Whether it’s helping a young bartender navigate burnout, supporting a manager through team conflict, or equipping a whole venue with tools to better communicate—Hospo in Mind meets teams where they are and helps them move forward.
Our goal is simple: to spark meaningful change in the way mental health is supported across hospitality venues in Australia.
Because when we look after the people who serve others day in and day out, we build a stronger, more sustainable industry—together.
WHAT WE OFFER
A Suite of Services Tailored to the Realities of Hospitality
We know there’s no one-size-fits-all approach. That’s why Hospo in Mind is flexible, practical, and designed to meet hospitality teams where they are—whether that’s a venue in need of team-wide training, or a manager looking for personalised coaching.
Staff can access confidential support from a team of experienced psychologists and counsellors who understand hospitality life.
From stress, burnout, and anxiety to more personal struggles like grief or relationships, our clinicians offer professional, non-judgemental support.
Importantly, we have sessions available outside of traditional 9–5 hours, so team members can access help on a schedule that works with hospo life.
Why it works: Staff feel seen, heard, and supported—with no stigma attached. It also signals that your venue is serious about wellbeing.
These practical, engaging sessions equip teams with real-world tools to support their mental health—at work and beyond.
Each module is built on psychological evidence and tailored for the unique demands of hospo culture. Topics include managing stress, building resilience, supporting teammates, and improving communication.
Whether you’re a small team or a multi-site group, our workshops create a shared language around mental health and a stronger, more connected workplace.
What to expect: Interactive sessions that spark insight, encourage reflection, and give your team tools they’ll actually use during service, not just after it.
We provide you with visually engaging mental health tips and reminders—branded with your logo and voice.
Perfect for sharing in break rooms, internal newsletters, or social media, this content keeps mental wellbeing visible and relevant all year round.
Why it matters: It shows your team you care about their mental health not just once, but consistently. It also reinforces your brand as one that supports its people.
Being a great manager in hospo requires more than running a smooth service. It means leading with empathy, communicating clearly, and supporting your team without burning out yourself.
This three-session coaching program is designed specifically for hospitality leaders—from venue managers to head chefs. We help them build the skills needed to lead confidently and sustainably, even in high-pressure environments.
What’s covered: Leadership strategies, managing difficult conversations, improving staff motivation, and creating psychologically safe teams.
Why decision-makers love it: Managers get targeted, practical support—and venues get stronger leaders who lift the whole team.
When your venue joins Hospo in Mind, we start with a high-energy, face-to-face (or virtual) team session.
It’s an engaging, easy-to-follow presentation that explains what support is available, how to access it, and why it matters. Our team helps set the tone from the start—normalising mental health conversations and building trust.
The outcome: Your team feels informed, included, and ready to make the most of the support on offer.
HOSPO WORKSHOP MODULES
Build a strong foundation in mental health to support your team and create a healthier workplace.
Duration: 1-4 hours
Delivery: Onsite or online
Contents:
- Understanding anxiety, depression, and trauma
- Recognising signs of chronic stress and self-harm
- Sleep hygiene & mental health nutrition
- Holistic wellbeing & stress management
- Drinking in moderation
- Neurodiversity in the workplace
- LGBTQIA+ awareness
- Work-life balance & self-confidence
Key Outcomes:
- Develop a solid understanding of common mental health challenges
- Learn how to have safe, supportive conversations
- Explore lifestyle factors that influence wellbeing
Support your team to think beyond the bar—towards growth, motivation, and a vision for their future.
Duration: 1-2 hours
Delivery: Onsite or online
Contents:
- 5-year planning & professional goal setting
- The 7 habits of highly effective bartenders
- Selling with integrity
- Understanding your personality
- Rewriting your personal narrative
- Knowing your limits
Key Outcomes:
- Set realistic personal and professional goals
- Build confidence and performance on the job
- Reflect on the past and create a plan for the future
- Identify strengths and personal values
Help your team build confidence in handling the human side of hospitality.
Duration: 1-3 hours
Delivery: Onsite or online
Contents:
- Communication skills & body language
- Assertiveness vs aggression
- De-escalating difficult situations
- Handling guest aggression
- Setting healthy workplace boundaries
Key Outcomes:
- Improve communication and listening skills
- Learn to be assertive without escalating conflict
- Respond calmly in tense situations
- Understand how to manage boundaries and emotional safety
This module provides management staff with the skills and know-how to create a mentally healthy workplace. The focus here is on operations level tips for managers that can be practically applied in-venue, for the benefit of staff and the business as a whole.
Duration: 1-Day or 6 x 1hr sessions
Delivery: Onsite or online
Contents:
- Leadership fundamentals
- Conflict resolution & responding to bullying
- Building team resilience
- Inclusive, respectful workplace practices
- Mental health conversations at work
- Motivating staff & setting goals
- Listening and communicating as a leader
Key Outcomes:
- Create a mentally healthy, inclusive work culture
- Strengthen leadership and mentoring skills
- Learn how to manage and support staff through challenges
- Handle workplace conflict constructively
Practical Applications
What to do when…
- A staff member may be struggling with alcohol, drugs, or burnout
A staff member shows signs of depression or trauma
You suspect bullying, harassment, or assault
Staff are frequently late, not showing up, or emotionally overwhelmed
BOOK A SCOPING CALL
Hospo in Mind for EAP
By weaving Hospo in Mind into our EAP services, we aim to create a more supportive and healthy work environment for our hospo mates across Australia. Together, we can break down barriers, destigmatise mental health discussions, and promote a holistic approach to wellbeing in the hospitality industry.
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Holmesglen and Hospo in Mind Hot Cross Bun Drive
Hospo in Mind is deeply grateful for the tremendous support provided by Holmesglen TAFE‘s Hot Cross Bun Drive.
As a mental health support initiative for the hospitality industry, we’re particularly appreciative of the event’s focus and the funds raised for our cause.
We commend the patisserie learners at Holmesglen for providing valuable learning opportunities and giving back to the community. The positive impact of this initiative on mental health and the community is truly admirable, and we thank them for their commitment to making a real difference.
Mental Health Tips for Hospitality Workers
Working in the hospitality industry can be physically and mentally demanding, often leading to a decline in health. Our blog, When the Party Isn’t Fun Anymore (Mental Health Tips for Hospitality Workers), shares valuable insights on maintaining mental wellbeing in this challenging field. At Mind Up, we offer mental health support specifically tailored for those working in hospitality.
Better Sleep for the Hospitality Industry
Sleep is crucial for overall wellbeing, especially in the hospitality industry where irregular schedules can impact mental and physical health. Improving sleep hygiene can help mitigate these effects. Our blog, Better Sleep in the Hospitality Industry, offers practical strategies to help those working in hospitality improve their sleep quality.
Explore the blog to learn evidence-based approaches for supporting better rest and long-term wellbeing.
FEATURED PARTNERS:
